Warning Cookies are used on this site to provide the best user experience. If you continue, we assume that you agree to receive cookies from this site. OK

Terms and Conditions

Drone Shack are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@droneshack.co.uk or call us on 07590263732 Making a purchase could not be easier. Just browse our Shop, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept paypal, credit card, cheque and cash payments. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

Please note that a contract is not made with Drone Shack until title of goods has charged to the customer. (ie when payment has been taken) All of our products are covered under the manufacturers warranty (unless specified) From time to time products become "Out of stock" this is usually due to supply and is out of our control. If your item is not in stock, we will back date your order for you and when item/items come back it stock item/items will be shipped straight away. You will always be emailed with the option to cancel your order if you would rather not wait. Thank you and we appreciate your custom.

PAYMENT: We can only ship your order to the Confirmed Billing Address of your Paypal/Credit/Debit Card account.

The Drone Shack Team Delivery / Returns Information:

Royal Mail (Signed For) or Parcel Force: Your order will require a signature on delivery by Royal Mail or ParcelForce. Every effort is made to ensure that goods arrive in good condition, we cannot be held responsible for the actions of Royal Mail. Any damages must be signed for 'damaged' on the receipt for delivery, and claimed for in accordance with Royal Mail or Parcel Force terms and conditions. The customer upon placing the order accepts the risk of damage. We aim to deliver all orders within 2-3 working days (this does not include the day the order was placed or weekends) this is an aim but not a guarantee and does not form any contract between Drone Shack and the customer. If you require any information as to the status of an order, please contact us: sales@droneshack.co.uk Delivery for orders outside of the United Kingdom please make sure you select the appropriate order. (contact us before so we can let you know the the extra shipping costs.

Returns & Exchanges: There are a number of rules concerning orders under the European Distance Selling Regulations, you have the right to cancel your order for any item purchased on this website for a full refund within seven days of delivery. To cancel you must email or write to us within seven days of delivery of your items, quoting your order number. You, the consumer, are obliged to take reasonable care of the items and return them in unused condition with the original packaging and accompanied by the original receipt. The consumer is obliged to return the goods at their own cost within 30 days; Drone Shack will not refund this cost. The customer is responsible for the goods until they are back in the possession of Drone Shack, the customer must claim for any damages caused on the return, from the courier/delivery method used. If the goods are not returned in unused condition then the right to full refund is forfeited. When returning items that are deemed to be faulty you must contact us, prior to sending the articles back and obtain instructions and authorized returns reference from Drone Shack. Second hand items, or items that are described as seconds, are not deemed as being faulty for the imperfections disclosed at the time of sale. The return address for goods is: Drone Shack, 76a, High Street, Buntingford, Hertfordshire. SG9 9AJ United Kingdom. We will give refunds in accordance with your legal rights under the Sale of Goods Act 1979 i.e. where goods are not of satisfactory quality or as described. We shall be under no liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow manufacture's instructions, misuse, or alteration or repair of the goods. In other instances we will consider an exchange or credit note provided that the goods are returned promptly; in their original condition and with the receipt. Please remember that once the 7 day period allowed under the Distance Selling Regulations has lapsed you are not legally entitled to a refund if: You have changed your mind about the goods. You find that you no longer need the goods.

Drone Shack cannot be held responsible for any user crashes which may occur and cannot be held responsible to pay or replace damaged parts or contents. ARTF kits have been designed and tested as specified and customer/customers must build and satisfy themselves before taking products in the air or outdoors, Drone Shack cannot be held responsible for any user crashes or damages that may occur and cannot be held responsible to pay or replace damaged parts or contents. You are not entitled to a refund under any circumstances if; You have damaged the goods. You were aware of a stated defect before you bought the goods. All items sold are accompanied with the respective manufacturer’s warranty (unless specified. Your statutory rights are not affected) At our discretion we may take goods back after the period of 7 days allowed under the Distance Selling Regulations. These returned goods may be subject to a 20% re stocking fee. Goods returned under the sale of goods act would not be liable to the re stocking fee.

Pre Order Refund: If you decide to cancel your order a 20% fee will be charged on your order total due to covering transaction costs. If we cannot supply your pre order a full refund will be issued. For orders made from the UK.

VAT No.179233878

All Prices include VAT @ 20% and is displayed in shopping cart